eCommerce Support Services
Years Trading
eCommerce Technical Support
eCommerce Support & Maintenance
We’re a UK, Birmingham based eCommerce technical support agency who have been trading for over 15 years! We specialise in providing technical support and maintenance services for platforms like Magento (Adobe Commerce), WooCommerce, and Shopify.
You can count on our team of experienced developers and designers to help support your eCommerce business. From last-minute bug fixes to redesigns, testing and custom features – if it’s possible, we’ll get it done.
Ready to give your eCommerce site the love it deserves? Let’s chat and make it happen!
Call Us Anytime +44 845 017 7661
eCommerce Support Services
A Taste of Our What We Do
Our technical support services for eCommerce stores cover a broad range of sub-services. From routine maintenance to ongoing technical support, here are just some of the sub-services we offer:
Ongoing Technical Support
We provide continuous support to address any technical issues that arise, ensuring your eCommerce store operates smoothly and efficiently. Our team is available to help with troubleshooting, bug fixes, and optimising performance.
Routine Maintenance
Regular maintenance is essential to keep your store running at its best. We perform updates, security patches, and system cleanups to prevent potential issues and ensure everything is up-to-date.
Monitoring Services
Our monitoring services keep an eye on your store’s performance and security around the clock. We detect and resolve issues before they impact your business, ensuring your site is always available for customers.
Hosting Services
We offer reliable hosting solutions tailored to your needs. Our hosting services include setup, configuration, and management to provide secure and fast hosting for your online store.
EXPERT Team
Meet Our Team
Meet the dream team - David, Bram and Luke make up our core team members and are here to assist you on your eCommerce journey.
David
Agency Owner
Bram
SEO & Marketing
Luke
Lead eCommerce Developer
Alan
SEO Manager
Adam
Content & Social Media
Sarah
Operations & Accounts
Years trading (30+ years combined experience)
%
Customers would use us again in the future
%
Customers reported noticeable business improvements
Page 1 ranking keywords on Google, Yahoo or Bing
WHY CHOOSE US
Our customer survey…
It’s one thing hearing us boast about our technical support skills, which is why real-world customer reviews and feedback are so important. Here are just a few snippets from our survey.
- Rated our service "good" or "excellent" 100%
- Said that we were excellent value for money 80%
- Would recommend us 100%
Family-Run Agency
We started as a family-run agency and have grown over time, but our ethos is still the same - we treat our staff and customers like family!
Our Support Processes
Streamlined eCommerce Support Services
When it comes to eCommerce technical support, you need to work with an agency that’s both reliable and effective. Sometimes issues need to be fixed quick and this needs to be done correctly to ensure no issues surface in the future. To ensure we meet your needs, we follow a standardised process for our support services. This broad process includes:
1
Initial Consultation
2
Proposal & Project Estimation
3
Implementation & Execution
4
Optimisation & Approval
Interested?
+44 845 017 7661
Get in touch today for a friendly chat with a member of our team.
Leaders in
eCommerce
Design &
Development
Services
Specialists in
eCommerce
Marketing &
Growth
Services
Professionals in
eCommerce
Maintenance &
Support
Services
Experts in
eCommerce
Optimisation &
Tuning
Services
eCommerce Design FAQs
Frequently Asked Questions
Below are a number of frequently asked questions we get about our eCommerce support services.
Can’t find the answer you’re looking for? Feel free to reach out for a chat – we’re more than happy to answer any questions you may have.
What's the process for getting support?
We’ve all been there – everything’s going smoothly with your website when, suddenly, something goes wrong. If this ever happens to you, don’t worry – we’ve got your back. Here’s how we handle issues:
- Reach out: Drop us a message, send us an email, or give us a call to let us know what’s up. No issue is too big or small – if it’s bothering you, it’s important to us.
- Diagnosis: We’ll take a gander at the problem, poking around the digital nooks and crannies of your site to find out what’s gone sideways.
- The Fix: Once we’ve identified what the issue is, we’ll roll up our sleeves and get to work. We’ll keep you in the loop with regular updates, so you know exactly what’s happening and when.
- Testing, Testing: Before we declare victory, we’ll rigorously test our fix in a variety of scenarios to make sure the problem is well and truly squashed.
- Back to Business: With the issue resolved, you can get back to doing what you do best – delighting your customers and making sales.
We love a good challenge. Get in touch, and let’s figure it out together.
Will you fix glitches and bugs with an existing site?
Of course – our technical support services cover a range of different support and maintenance tasks, including fixing bugs on existing websites not originally developed by us. From minor tweaks to major overhauls, we’ll get your site running smoother than a buttered biscuit.
Do I need to be a techie to work with you?
Absolutely not! We speak human, not jargon. Tell us what you need in plain English, and we’ll take care of the techie stuff.
What do you charge for support?
This is hard to say. We believe in transparent pricing without nasty surprises, but first, we need to know what kind of support is needed. Whether it’s ad-hoc support or a full maintenance contract, let us know and we’ll provide a competitive estimate.